Privacy Policy

Easy Man and Van Removals respects your privacy. This policy explains what personal information we collect when you use our website, request a moving quote or arrange a booking, and how that information is used and protected.

Last updated: 22 October 2026

1. What information do we collect?

When you fill in a form or contact us, we may collect your name, email address, telephone number, collection and delivery addresses, moving date, inventory, property access details and other information you choose to share. This may include messages, photos or videos sent to help us prepare your quote.

We may also collect technical information such as browser details, IP address and website usage through essential security tools and, where permitted, analytics and cookies.

2. When do we collect information?

We collect information when you request a quote, submit a booking enquiry, email or call us, contact us through WhatsApp, or otherwise use our website. Relevant details may also be provided by somebody arranging a move on your behalf.

3. How do we use your information?

  • To respond to your enquiries and provide moving quotations.
  • To check availability and coordinate your booking.
  • To pass necessary moving details to a suitable independent removal service provider.
  • To contact you about booking arrangements, changes or service questions.
  • To handle complaints, keep appropriate records and comply with legal requirements.
  • To maintain the security and improve the performance of our website.

4. What is our lawful basis?

Depending on the purpose, we process personal information to take steps requested before a contract, to support booking-related services, to comply with legal obligations, or for legitimate interests such as customer support, fraud prevention and business administration. Where required, we rely on your consent for non-essential cookies or marketing communications.

5. Do we share your information?

We do not sell your personal information. We may share the details necessary to quote for or carry out your move with independent removal companies or sole traders. The company providing the removal service is identified in your Booking Confirmation and may act as a separate data controller for the service it delivers.

We may also use trusted suppliers for hosting, email, forms, communications, website security and business administration, or provide information to professional advisers or authorities when reasonably necessary or legally required.

6. How long do we keep information?

We keep personal information only for as long as needed to respond to enquiries, administer bookings, handle complaints or meet legal and accounting obligations. Some booking and business records may need to be kept for up to six years or longer where the law or a legitimate claim requires it. Information that is no longer needed will be deleted or anonymised where appropriate.

7. How do we protect your information?

We use reasonable technical and organisational safeguards to protect the information we hold and limit access to those who need it. However, no online service can guarantee complete security.

8. Do we use cookies?

Yes. Cookies help the website work properly, remember your preferences and, where you give permission, provide analytics or other optional features. Non-essential cookies are used subject to the consent choices available on our website.

For more detail and information about managing your preferences, please read our Cookie Policy (UK). You can also adjust your browser’s cookie settings.

9. Marketing and third-party websites

We may contact you about a quote or booking you requested. Promotional messages are only sent where permitted by law. You can ask us to stop marketing communications at any time.

Our website may link to services such as WhatsApp, review websites or other third-party sites. Those websites have their own privacy policies.

10. International processing

Some website, booking-support and administration activities may involve personal information being accessed or processed outside the United Kingdom, including within the European Economic Area. Where required, appropriate data protection safeguards are used for international transfers.

11. Your data protection rights

Under applicable data protection law, you may have the right to access or correct your information, request deletion, restrict certain processing, object to processing, or receive some information in a portable format. Where processing relies on consent, you can withdraw that consent. These rights are subject to legal conditions and exceptions.

To make a privacy request, please email [email protected]. You can also complain to the UK Information Commissioner’s Office (ICO).

12. Contact us

If you have questions about this Privacy Policy or how information submitted through our website is handled, please contact Easy Man and Van Removals:

Email: [email protected]
Telephone: 020 3488 2193
Website: www.easymanandvanremovals.co.uk

We may update this policy as our services or legal requirements change. The latest version will be available on this page.

For booking terms, please see our Terms & Conditions.