Removal Insurance Information

Who provides your insurance?

Easy Man and Van Removals is a booking brand and is not a separate legal entity. Your removal contract, applicable insurance and service responsibility will be with the Service Provider identified in your written Booking Confirmation.

1. Your Service Provider

1.1. Before your booking is confirmed and before you pay any deposit, you will receive a written Booking Confirmation identifying the legal name of your Service Provider.

1.2. The named Service Provider supplies the vehicle and crew, performs the removal service and is responsible for the insurance arrangements applicable to your move.

1.3. Easy Man and Van Removals Ltd is one participating Service Provider and is responsible for insurance only where it is named as the Service Provider in your Booking Confirmation.

1.4. Other bookings may be supplied by another independent UK company or sole trader identified in the Booking Confirmation.

2. Insurance Cover

2.1. Insurance arrangements may include Goods in Transit Insurance, Public Liability Insurance or other cover maintained by the named Service Provider.

2.2. The type of insurance, cover limit, policy excess, conditions and exclusions may vary between Service Providers.

2.3. The insurance information applicable to your move will be confirmed or made available before your booking. You may request further details or a copy of the relevant evidence of cover before paying a deposit.

2.4. Information displayed on this website does not create one universal insurance policy covering every booking or every participating Service Provider.

3. Cover Limits and Excesses

3.1. Any maximum cover limit and policy excess applicable to your move will be determined by the named Service Provider’s insurance arrangements.

3.2. If your belongings exceed the available cover limit, or include valuable, fragile or specialist items, you should tell the Service Provider before booking.

3.3. Where the available insurance is not sufficient for your requirements, you are responsible for arranging suitable additional cover before the move.

3.4. Insurance cover and the Service Provider’s legal responsibility are separate matters. A policy limit or an insurer’s decision does not automatically remove any responsibility the Service Provider has under its contract or applicable consumer law.

4. Valuable and Specialist Items

4.1. Before booking, you must disclose any unusually valuable, fragile, antique, specialist or irreplaceable items.

4.2. This may include jewellery, artwork, antiques, musical instruments, collections, specialist equipment and items requiring professional packing or handling.

4.3. The Service Provider may require an item valuation, special packing, additional handling arrangements or separate insurance.

4.4. Cash, jewellery, important documents and other small high-value personal items should normally remain with you and should not be placed in the removal vehicle unless expressly agreed in writing by the Service Provider.

5. Packing and Customer Responsibilities

5.1. Unless packing has been included in your Booking Confirmation, you are responsible for packing and protecting your belongings appropriately for transport.

5.2. Fragile items should be wrapped securely and placed in suitable boxes or protective packaging.

5.3. You must provide accurate information about the items being moved, including their approximate size, weight, condition and any special handling requirements.

5.4. Insurance may not cover loss or damage caused solely by inadequate customer packing, an inherent defect, normal wear and tear or another exclusion contained in the applicable policy.

6. Loss or Damage Claims

6.1. Any complaint or claim relating to the removal service must be directed to the Service Provider named in your Booking Confirmation.

6.2. Please report visible loss or damage as soon as reasonably possible and, where practicable, before the crew leaves the property.

6.3. A claim will not be rejected solely because the damage was discovered or reported after the move was completed or payment was made.

6.4. You should provide reasonable supporting information, including photographs, a description of the damage, proof of ownership or value and the date on which the damage was discovered.

6.5. Where reasonably possible, you should retain the damaged item and its packaging until the Service Provider or insurer has had a reasonable opportunity to consider the claim.

6.6. Any applicable claim notification period, excess or evidence requirement will be determined by the Service Provider’s contract and insurance arrangements, subject to your statutory consumer rights.

7. Role of Booking Support

7.1. Booking Support may assist by forwarding insurance questions, complaints or claim information to the named Service Provider.

7.2. Booking Support does not supply the removal vehicle, crew or insurance and does not make decisions on behalf of an insurer.

7.3. Responsibility for investigating and responding to a service-related complaint or claim remains with the named Service Provider.

8. Consumer Rights

8.1. The named Service Provider must perform the removal service with reasonable care and skill.

8.2. Nothing on this page excludes or restricts any statutory right or liability that cannot lawfully be excluded.

8.3. This page should be read together with your quotation, Booking Confirmation, the applicable insurance information and our
Terms and Conditions.

Check Your Cover Before Booking

Please review the insurance information applicable to your named Service Provider before paying a deposit. If you require a particular level of cover, tell us before your booking is confirmed.