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By booking our services you agree to the Terms and Conditions set out below. Please read them carefully before confirming your booking. 1.1. We have a minimum booking duration of 2 hours. 1.2. A deposit is required to secure all bookings. The deposit amount will be confirmed at the time of booking. 1.3. All deposits paid are non-refundable. 1.4. By paying a deposit, the customer acknowledges that Easy Man and Van Removals reserves vehicle capacity, driver availability and moving slots specifically for that booking and may decline alternative work for the same date and time. 1.5. The remaining balance must be paid to the Driver upon completion of the move by cash or bank transfer (invoice), unless otherwise agreed in writing. 1.6. Alternatively, the entire booking amount may be paid in advance at the time of booking. 2.1. All deposits paid are non-refundable. 2.2. If a booking is cancelled by the customer for any reason, any deposit paid will be retained by Easy Man and Van Removals. 2.3. By paying a deposit, the customer acknowledges that Easy Man and Van Removals reserves vehicle capacity, driver availability and moving slots specifically for that booking and may decline alternative work for the same date and time. 2.4. If the customer wishes to postpone a booking, any deposit paid may be transferred to a future booking date at the sole discretion of Easy Man and Van Removals and subject to availability. 2.5. Deposits are non-refundable under all circumstances unless Easy Man and Van Removals cancels the booking. 2.6. Any approved refund resulting from a cancellation initiated by Easy Man and Van Removals may take between 5 and 10 business days to appear in the customer’s account. 3.1. Public Liability Insurance covers up to £1,000,000. 3.2. Goods in Transit Insurance covers up to £10,000. 3.3. Customers requiring additional cover are responsible for arranging their own insurance. 4.1. It is entirely the customer’s responsibility to choose the correct van size. 4.2. Customers are responsible for ensuring adequate parking is available for the booked vehicle. 4.3. Customers must ensure that all items can safely fit through access points, hallways, staircases and doorways. 4.4. Furniture requiring dismantling should be dismantled before our arrival unless otherwise agreed. 4.5. Customers must provide accurate booking information including addresses, inventory and access details. 4.6. Customers are responsible for packing items appropriately. Easy Man and Van Removals accepts no responsibility for damage resulting from inadequate packing. 4.7. Customers are responsible for ensuring all required items are loaded into the vehicle before departure. 4.8. If delays are caused by the customer, Easy Man and Van Removals reserves the right to charge for any additional waiting time. 4.9. If the customer wishes to travel in the vehicle, this must be requested in advance and is subject to seat availability and driver approval. 4.10. If a customer requests changes to a confirmed booking, we cannot guarantee availability and additional charges may apply. 4.11. Abuse, threatening behaviour or harassment towards our staff or drivers will not be tolerated. If a Driver is forced to terminate an assignment due to abusive behaviour, the booking will be charged in full. Easy Man and Van Removals is not VAT registered. No VAT is charged on bookings. Our vehicles carry moving blankets, straps, trolleys and basic tools to assist with most standard moving jobs. Certain goods may not be transported due to their hazardous, dangerous, flammable, illegal or prohibited nature. Examples include but are not limited to explosives, weapons, illegal substances, hazardous chemicals, gas cylinders and any item prohibited by UK law. The customer is responsible for ensuring that no prohibited goods are loaded into the vehicle. 8.1. A minimum charge of 2 hours applies to all bookings. 8.2. The minimum booked time cannot be less than the estimated travel time between collection and delivery locations. 8.3. Customers must also consider loading and unloading time when booking. 8.4. Additional time required beyond the booked duration will be charged in 30-minute increments at the applicable hourly rate. 8.5. No refunds will be issued for unused booked time. Customers are responsible for any London Congestion Charge incurred during the move. Customers are responsible for any ULEZ charges incurred during the move. Customers are responsible for any toll road charges incurred during the move. Customers are responsible for all parking fees and parking-related costs incurred during the move. Any parking fines resulting from a lack of suitable parking arrangements may be charged to the customer. If the move requires the use of a ferry, the customer is responsible for all ferry charges, including the return journey of the vehicle where applicable. Easy Man and Van Removals is not responsible for delays caused by circumstances beyond our control including but not limited to traffic, road closures, accidents, adverse weather conditions or vehicle breakdowns. No compensation or partial refund will be offered for delays outside of our reasonable control. Payments may be made by cash, bank transfer or card payment where available. Unless otherwise agreed, full payment is due immediately upon completion of the move. 16.1. Any claim for loss or damage must be reported immediately and before the Driver leaves the delivery address. 16.2. Claims made after completion of the move and payment will not be accepted. 16.3. Customers are responsible for arranging any additional insurance cover they may require. 16.4. Easy Man and Van Removals shall not be responsible for items packed by the customer where damage results from inadequate packing. Your privacy is very important to us. Any information provided to Easy Man and Van Removals will only be used for the purpose of providing quotations, arranging bookings, completing removals services and communicating with customers. We do not sell, rent or distribute personal information to third parties except where required by law or where necessary to provide our services. We retain customer information only for as long as reasonably required for business, legal and accounting purposes. We take reasonable precautions to protect customer data against unauthorised access, misuse or disclosure. By using our website or booking our services, you consent to the collection and use of your information in accordance with this Privacy Policy. The materials and information provided on the Easy Man and Van Removals website are provided on an “as is” basis. Easy Man and Van Removals makes no warranties, expressed or implied, regarding the accuracy, completeness, suitability or reliability of any information contained on this website. While we make every reasonable effort to keep information accurate and up to date, we do not guarantee that all information will always be free from errors, omissions or inaccuracies. Customers use the information on this website at their own risk. Easy Man and Van Removals shall not be liable for any indirect, incidental, consequential or business losses arising from the use of our website or services. This includes but is not limited to loss of profits, business interruption, loss of contracts, loss of data or any other consequential losses. Nothing within these Terms and Conditions shall exclude liability where such exclusion is prohibited by law. Our website may contain links to third-party websites for customer convenience. Easy Man and Van Removals has no control over and accepts no responsibility for the content, policies or practices of any third-party websites. The inclusion of any link does not imply endorsement of that website. Easy Man and Van Removals reserves the right to amend, update or modify these Terms and Conditions at any time without prior notice. The latest version published on our website shall apply to all bookings and use of our services. These Terms and Conditions shall be governed by and construed in accordance with the laws of England and Wales. Any disputes arising from the use of our services or website shall be subject to the exclusive jurisdiction of the courts of England and Wales. By paying a deposit, confirming a booking, accepting a quotation, making payment or using our services, you confirm that you have read, understood and agreed to these Terms and Conditions.Terms and Conditions
1. Fees & Deposits
2. Cancellation & Refunds
3. Insurance
4. Customer Responsibilities
5. VAT
6. Equipment
7. Prohibited Goods
8. Minimum Charge & Additional Time
9. Congestion Charge
10. Ultra Low Emission Zone (ULEZ)
11. Toll Roads
12. Parking Charges
13. Ferry Costs
14. Delays
15. Payments
16. Losses & Damage Claims
17. Privacy Policy
18. Disclaimer
19. Limitation of Liability
20. External Links
21. Changes to Terms & Conditions
22. Governing Law
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