Terms and Conditions.
1. Fees
1.1. We have 2h min booking. For long distance or flat price quotes, we need deposit of 100£ (it’s non refundable). The remaining amount is then paid to the driver in cash at the end of the job or you can pay by a bank transfer (invoice).
1.2. Alternatively, the entire cost of the job can be paid at the moment of the booking with nothing being due to the driver upon job completion.
2. Cancellation & refunding
2.1. If you cancel your booking within 48 hours of the booking due to start you will not be refunded any amounts that have been paid. The money will be used as a cancellation fee, for long distance moves deposit is not refundable.
2.2. If you have multiple bookings in an attempt to abuse our website in any way, no refunds will be issued.
2.3 If you wish to postpone your booking, we retain the right to hold any money paid until you reschedule and the funds are applied to the future booking. If you eventually choose to cancel the booking, the cancellation policy above will apply.
2.4. In order to request a refund, please contact us by phone at +44 20 3488 2193 or email [email protected]
2.5. Please be aware that it takes 5 to 10 business days for the payment gateway to transfer the funds into your bank account in case of a refund.
3. Liability insurance
Liability insurance is covering up to £1 000 000.
4. Goods in transit insurance
Goods in transit insurances are covering up to £10.000.
5. Customer’s responsibilities
5.1. It is entirely the customer’s responsibility to choose the correct van size.
5.2. It is the customer’s responsibility to reserve parking for the booked vehicle. If there is no parking available and the Driver receives a parking ticket it will be the customer’s responsibility to pay the fine at the end of the job.
5.3. It is the customer’s responsibility to ensure that all items can be moved from the old to the new property and they fit through the doors. Drivers are not qualified to remove any windows or to make new entrances to the properties.
5.4. It is the customer’s responsibility to dismantle items before Drivers arrival, unless this service has been requested. All our drivers carry basic tools, but you must announce upfront that you will need them to dismantle furniture.
5.5. It is the customer’s responsibility to fill the correct details of the move (including contact details). In case the customer doesn’t enter all move parameters correctly (like additional flight of stairs, additional stops, additional time), additional costs will be calculated by the driver (based on prices displayed in the booking details) .
5.6. It is the customer’s responsibility to pack everything properly. Drivers does not take responsibility for damage caused by poor packing.
5.7. It is the customer’s responsibility to make sure all the required items are loaded in the van. Drivers does not take responsibility for items that are forgotten at the collection address.
5.8. If any delay is caused by the customer our Drivers reserve the right to charge the extra time that was spent waiting for the customer to be ready.
5.9 If the customer needs to travel in the van (considering the available seats), it is customer’s responsibility to let us know that they need to travel in the van.
5.10. If the customer wants to change the pick-up time to a confirmed booking we cannot guarantee availability so please contact us.
5.11. Staff abuse will not be tolerated. If Driver is forced to terminate an assignment because of abuse from a customer, the customer will still be charged in full.
6. Privacy
Your privacy is very important to us and we will not distribute your personal details.
7. Disputes
Any disputes with regards to the man and van removals jobs should be raised with Easy man&van to be fully investigated.
8. Confirmed bookings VAT
Confirmed bookings from Easy man&van are exclusive of VAT, we dont charge VAT.
9. Non-Payment
Upon non-payment to Easy Man and Van we reserve the right to register your details in various blacklists, to ban you from our website and to disclose your details to law enforcement authorities.
10. Equipment
All our vans carry trolleys, blankets, straps and basic tools.
11. Prohibited goods
Certain goods may not be transported due to their hazardous, dangerous or illegal nature (“Prohibited Goods”). If you are unsure of the legality of your goods, you must not book on our website.
12. Minimum charge
There is a 2 hour minimum charge on all bookings. However, you cannot book less hours than the trip’s duration, so in the case when the trip from collection point to delivery point takes for example 5 hours, then the minimum you can book is 5 hours. You must also take into consideration the time it takes to load and unload your items. In case you need more than you booked, we will charge every half hour thereafter at their respective half hourly rates . No time will be refunded from the booked hours if unused.
13. Congestion charge zone
If you are traveling within the congestion charge zone on a weekday (excluding national holidays) between 07:00 and 18:00 you must pay £15 to the Driver in cash at the end of the job.
14. Ultra Low Emission Zone (ULEZ)
If you are traveling within the Ultra Low Emission Zone you must pay £12.50 to the Driver in cash at the end of the job.
15. Toll road charges
If the trip is involving toll road charges, you must pay the charge yourself or you must pay the value of the charge in cash to the driver at the end of the job.
16. Parking charges
If there are parking charges involved, you must pay the charge yourself or you must pay the value of the charge in cash to the driver at the end of the job.
17. Ferry costs
If the trip involves the use of a ferry, you must pay the ferry costs yourself (including the return trip of the van).
18. Delays
If there are delays caused by circumstances out of our control (weather, traffic, etc), you will be contacted prior to your pick up time by us and updated with an estimated time of arrival. We do not take responsibility for any customer losses due to out of our control pick-up/delivery delays and we don’t offer partial refunds for delays that are out of our control.
19. Payments
All payments made to the Driver must be made in cash or by pre-arranged credit or debit card.
20. Losses or damage
Once the job is completed and payment is made we do not accept responsibility for damaged or lost property. In the unlikely event of any damage to your items you must report within 24 hours of the completion of your booking. It is required that you have dated photos of the items concerned. Any estimates in relation to replacement or repair of damaged goods or property must be provided within 30 days of the move date. Driver that completed the job takes full responsibility for the damaged items.
PRIVACY POLICY
Any details, which you provide us with, will be used only for EASY MAN AND VAN REMOVALS and will not be passed to any third parties.
Disclaimer
a.The materials on Easy Man and Van Removals web site are provided “as is”. Easy Man and Van Removals makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties, including without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights.
Further, Easy Man and Van Removals does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on its Internet web site or otherwise relating to such materials or on any sites linked to this site.
Limitations
In no event shall Easy Man and Van Removals be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption,) arising out of the use or inability to use the materials on the Easy Man and Van Removals Internet websitesite, even if Easy Man and Van Removals or a Easy Man and Van Removals authorized representative has been notified orally or in writing of the possibility of such damage. Because some jurisdictions do not allow limitations on implied warranties, or limitations of liability for consequential or incidental damages, these limitations may not apply to you.
Revisions and Errata
The materials appearing on the Easy Man and Van Removals web site could include technical, typographical, or photographic errors. Easy Man and Van Removals does not warrant that any of the materials on its web site are accurate, complete, or current. Easy Man and Van Removals may make changes to the materials contained on its web site at any time without notice. Easy Man and Van Removals does not, however, make any commitment to update the materials.
Links
Easy Man and Van Removals has not reviewed all of the sites linked to its Internet web site and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement by Easy Man and Van Removals of the site. Use of any such linked web site is at the user’s own risk.
Site Terms of Use Modifications
Easy Man and Van Removals may revise these terms of use for its web site at any time without notice. By using this web site you are agreeing to be bound by the then current version of these Terms and Conditions of Use.
Governing Law
Any claim relating to the Easy Man and Van Removals web site shall be governed by the laws of the State of United Kingdom without regard to its conflict of law provisions.
General Terms and Conditions applicable to Use of a Web Site.
Privacy Policy
Your privacy is very important to us. Accordingly, we have developed this policy in order for you to understand how we collect, use, communicate and disclose and make use of personal information. The following outlines our privacy policy.
- Before or at the time of collecting personal information, we will identify the purposes for which information is being collected.
- We will collect and use of personal information solely with the objective of fulfilling those purposes specified by us and for other compatible purposes, unless we obtain the consent of the individual concerned or as required by law.
- We will only retain personal information as long as necessary for the fulfillment of those purposes.
- We will collect personal information by lawful and fair means and, where appropriate, with the knowledge or consent of the individual concerned.
- Personal data should be relevant to the purposes for which it is to be used, and, to the extent necessary for those purposes, should be accurate, complete, and up-to-date.
- We will protect personal information by reasonable security safeguards against loss or theft, as well as unauthorized access, disclosure, copying, use or modification.
- We will make readily available to customers information about our policies and practices relating to the management of personal information.
We are committed to conducting our business in accordance with these principles in order to ensure that the confidentiality of personal information is protected and maintained. And if you do have any questions, contact us here.
